Protection Plus
Routers and wiring and jacks…oh my!
What is Protection Plus?
Protection Plus is a monthly maintenance plan to ensure the wiring and jacks used to run your Internet, TV, and Voice services are working properly. It also covers your Nex-Tech provided router, allowing it to be repaired or replaced for free if it stops working as expected, all for only $9.99 a month.
Why would you want Protection Plus?
- Free Router – You’ll receive a free premium router delivering the best Wi-Fi signal at blazing fast speeds for exceptional Wi-Fi throughout your home. Other routers just don’t compare to the range and performance of the Nex-Tech provided router. The router also gives you access to Wi-Fi Manager.
- Equipment & Wiring Maintenance – In the event your Nex-Tech provided equipment stops working and cannot be troubleshooted, a technician will repair the issue or replace the equipment to keep you connected without additional charges.
- Avoid Costly Service Calls – Without Protection Plus, the cost to have a technician repair wiring, jacks, or other related issues is $130 per hour.
What is covered by Protection Plus?
Issues such as static on the line, a failing Nex-Tech router, or assistance troubleshooting a TV are examples where the cost of a technician to come to your home and troubleshoot, repair, or replace is covered by Protection Plus.
What is NOT covered by Protection Plus?
It’s important to know that not all issues are covered by Protection Plus. Customer-caused issues such as damage to equipment (dropping, excessive dust, etc.) and damage to jacks or wires (during a remodel, pet-related, etc.) will only be covered on the first occurrence. Other issues not covered are:
- Installation of new jacks
- Repair of phones, TVs, or computers
- Business telephone systems
- Business networking
- Streaming TV equipment
- Remote control batteries
- Battery backup replacement
- Routers not provided by Nex-Tech